Fighting battles in the Office

Have you ever spent hours researching, on conference calls, testing and ultimately pulling your hair out just to look at the goal and not caring?

So I have spent the about 100 hours so far doing this. After becoming frustrated I asked a question that made me think to myself "why should I care and put forth so much effort?" I asked why do they want this setup this way? The answer I got was because a couple of users didn't like following the process they would use for any other application. It is mainly working around the security of the system. Which in my mind the CSO should step up and and say "No".